Shipping Policy

Every FlipVault order is packed by hand in our Portland studio using recycled and recyclable materials. Here's exactly what to expect.

1. Processing time

Orders are inspected, cleaned where needed, packed and dispatched within 1–3 business days of payment. Business days are Monday to Friday, excluding US public holidays. Orders placed after 2pm PT on a Friday begin processing the following Monday. During major sales or restocks processing can take an extra business day; we'll say so on the Site if that's the case.

2. Shipping methods and delivery times

• Standard (5–8 business days): $6.95, or free on orders over $75.
• Express (2–4 business days): $14.95 flat rate, all orders.

Delivery estimates start the day your parcel is dispatched, not the day you order — so add the 1–3 day processing time to work out the full timeline. Estimates are provided by the carrier and are not guaranteed.

3. Free shipping threshold

Standard shipping is free on orders with a subtotal of $75 or more, calculated before tax and after any discounts. If a partial return brings your order below $75, the original shipping cost may be deducted from your refund.

4. Where we ship

We currently ship to the United States only, including Alaska, Hawaii and APO/FPO addresses (Standard only; allow additional transit time). International shipping is something we plan to add — join the newsletter and we'll announce it there first. We cannot ship to freight forwarders or PO boxes for orders over $250.

5. Shipping costs and taxes

Shipping is calculated at checkout and shown before you pay. Applicable US state and local sales tax is calculated on the order total at checkout based on your delivery address.

6. Tracking

You'll receive a shipping confirmation email with a tracking number as soon as the carrier scans your parcel — usually the same evening it leaves us. Tracking can take up to 24 hours to show its first movement. We ship with USPS, UPS and FedEx and choose the best carrier for the parcel size and destination.

7. Delivery responsibility

• Risk of loss passes to you once the carrier marks the parcel as delivered to the address you supplied.
• Please double-check your address at checkout — we cannot reroute a parcel once it has been dispatched, and we cannot refund orders sent to an incorrect address supplied by the customer.
• If tracking shows delivered but the parcel is missing, check with neighbours and your building first, then contact us within 7 days. We'll open a carrier investigation and, where the carrier confirms loss, refund or replace the order.
• Parcels returned to us as undeliverable are refunded minus the original shipping cost, or reshipped once you cover new postage.

8. Damaged in transit

Email support@flipvault.com within 48 hours of delivery with photos of the item and the outer packaging. See the Returns Policy for what happens next.

9. Contact

Shipping questions: support@flipvault.com — we reply within one business day.